Shipping and Delivery Policy
- All product prices listed on the website are updated and are subject to change without any advance notice.
- Prices listed are in Indian Rupees and are inclusive of all taxes. All products are liable for GST in India.
- Orders are accepted and billed at current pricing updated on the website.
All international location orders may attract local duties applicable if any, in that country and the customer will have to pay locally in accordance with the law.
Ordered product out of stock
Listed products out of stock usually do not permit sale. However, if the order has been placed on an out of the stock item, we will contact you within 2 working days to update you on its non-availability. We will refund your amount. Many items sold at Habile Creations are seasonal and their availability is only for a short period of time. Hence, we apologize for the inconvenience this may cause.
Order Cancellation Policy
For orders canceled before shipment is initiated, a charge of 2.5% as a payment gateway fee will be deducted and the balance will be refunded.
For orders canceled post-shipment – shipping charge as per actual & a charge of 2.5% as a payment gateway fee will be deducted & balance amount will be refunded.
Orders placed will be shipped within 48 hours except for Sunday & National Holiday.
We offer free shipping on all paid orders in India.
We offer COD (Cash on Delivery) on all unpaid orders with a fixed charge of Rs. 180 per shipment in India except for any promotional offer that is run from time to time.
Cash on Delivery order value change from time to time.
We offer free shipping on all paid international orders of value Rs. 35, 000 & above. Terms & Conditions apply.
Shipping agencies do not offer cash on delivery services for international locations.
Note:-To minimize the risk of Coronavirus spread and practice social distancing, Courier services are not accepting COD orders so we request you to please pay online.
Track Your Orders
Once your order is shipped, we will email/SMS you the name of the courier company and the tracking number of your shipment. You can track your order shipping status online. In case you don’t receive our email, please check your spam folder or you can contact us at email@example.com
In cases where the product is returned to origin, if the customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be re-shipped.
In case shipments get untraceable/lost, in case of online orders, a new shipment will be initiated, but with a few days delay.
Orders to metro and two-tier cities are usually delivered within 2-5 working days.
Orders to remote locations take about 5-7 working days.
For areas with no reputed courier services – products will be shipped through Indian Postal Services which may take 1-2 weeks’ time depending on the location.
Note:-The parcel may take more than defined time due to the prevailing COVID-19 situation.
COD Service Termination.
When a customer does not take the delivery of the ordered Cash on the Delivery product and the product is returned to its origin-destination, the customer can no further avail the COD services.
The customer can order the products but only through prepaid mode.
No refund shall be made once the goods are sold. Shipping costs will be charged to ship exchanged products.
Paid/Cash On Delivery order once delivered can only be returned if there is a problem with the product such as wrong product shipped, improper label, etc. We will either exchange the product or refund the billed amount after speaking to the customer. For this, it is important that we are informed within 24 hours of the delivery. You can write to us at firstname.lastname@example.org or call us at +91 97 19 40 74 07.
Habile Creations is not responsible for any damage caused after the delivery. If the parcel is not in proper condition – we suggest do not receive the parcel.
Exchange of products will be accepted only if the products are returned in actual packaging with the original receipt and tags intact and undamaged.
- For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied.
- Product purchased under clearance sale cannot be returned or exchanged.
- Returns and exchanges requests will be approved after the returned product is checked and approved by our team.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
Once your return request has been approved, it will take about 4-7 working days to complete the process.